Can I set a deposit limit without contacting customer support?

Yes, all deposit limits can be self-configured directly from your account settings under the "Responsible Gaming" tab. The process is quick, straightforward, and takes effect immediately for limits that reduce your current threshold. You do not need to contact anyone to activate them.

What is the difference between a game break (cool-off) and self-exclusion?

A game break (cool-off) is a temporary pause of 24 hours to 30 days during which you cannot place bets, but your account remains active for balance checks. Self-exclusion is a more serious step — your account is fully blocked for a minimum of 3 months or permanently. Permanent self-exclusion cannot be reversed and requires a 24-hour review process before it takes effect.

What happens to the balance in my account during self-exclusion?

Your account balance remains safe throughout the self-exclusion period. You may contact the stich888 support team to process a withdrawal of your balance even during the exclusion period. Your funds will not be lost — they are simply blocked from being used for wagering.

Will stich888 continue sending promotional emails while I am in break mode?

No. When you activate any self-control feature — whether a time limit, gaming break, or self-exclusion — our system automatically stops all marketing communications to you. This includes promotional emails, bonus notifications, and personalised offers. You will only receive essential account-related communications such as withdrawal confirmations.

Can I increase my deposit limit immediately?

No — this is an intentional safety feature. Any change that increases your deposit limit or loosens restrictions will take 24 hours to take effect. This waiting period gives you time to reconsider your decision without pressure. Conversely, reducing a limit or adding restrictions takes effect immediately.

Are stich888's self-control tools free to use?

Yes, all stich888 self-control tools — including deposit limits, time limits, loss limits, gaming breaks, and self-exclusion — are completely free for all registered players. There are no charges or fees to use any of these features. This is part of stich888's core commitment to responsible gaming.

stich888 | Responsible Gambling – Play Smart and Stay Safe

1 What Is Responsible Gaming?

Responsible gambling means enjoying gambling as a form of entertainment — not as a source of income, an escape from problems, or a way out of life's pressures. At stich888, we believe every player deserves a safe, fair, and enjoyable gaming experience.

Healthy gambling comes down to three fundamentals: you play with money you can afford to lose, you set time and spending limits before you start, and you know when to stop. When all three are in place, gambling remains enjoyable entertainment. Problems arise when these boundaries are unknowingly crossed.

Stich888 takes a proactive approach — not simply waiting for players to ask for help, but actively providing the tools, information, and support that help every player stay within their own safe zone.

Remember: Responsible gambling means you hold the control — not the game. stich888 is here to ensure that control always stays in your hands.

2 stich888 Responsible Gambling Principles

The stich888 platform is built on five core principles that guide all our responsible gambling decisions:

Full transparency: We clearly display winning odds, game rules, and bonus terms so players can make informed decisions.
Control in the player's hands: All self-control tools are accessible directly from your account settings — no need to contact customer support to activate them.
No aggressive marketing pressure: stich888 does not send promotions to players who have activated self-control features or who are currently in a break period.
Protection of vulnerable individuals: We use detection technology to identify risky gaming patterns and proactively offer assistance to players who may need support.
Age limit enforced: Age verification takes place at every stage — registration, KYC verification, and at the time of your first deposit — to ensure this platform is strictly for adults aged 18 and above.

Zero-Compromise Policy: No pressure, no manipulative elements, and no design intended to push players into spending beyond their means. This is not just a policy — it is how stich888 operates every single day.

3 Recognise the Early Warning Signs

Problem gambling rarely develops overnight. It typically builds gradually, and many players don't realise they have crossed a healthy boundary. Recognising the early warning signs is the most important first step.

Here are the warning signs to watch for in yourself or a loved one:

Playing to recover previous losses ("chasing losses")

Using money set aside for bills, food, or basic necessities to gamble

Lying to family about how much time or money has been spent

Feeling restless, irritable, or anxious when unable to play

Neglecting work, family, or other responsibilities due to gambling

Borrowing money or selling possessions to fund gambling

Feeling the need to wager increasingly larger amounts to experience the same excitement

Unable to stop even when you have already intended to do so

Important: If you recognise two or more of the above signs in yourself, now is the right time to use stich888's self-control tools or reach out to our support team. There is no shame in asking for help — it is a sign of strength, not weakness.

4 How to Use stich888's Self-Control Tools

All stich888 self-control tools are accessible directly from your Account Settings page. The process is designed to be simple, quick, and self-service — no approval from us required.

1

Login to Your stich888 Account

Click the "Login" button at the top of the website and enter your account credentials to access the player dashboard.

2

Navigate to Account Settings

Click your profile icon in the top-right corner, then select "Account Settings" from the dropdown menu that appears.

3

Select the "Responsible Gambling" Tab

You will see all self-control tools listed here — deposit limits, time limits, loss limits, game breaks, and self-exclusion.

4

Activate the Desired Limit or Control Mode

Choose the control type, enter your desired value or duration, and click "Confirm". Limits that reduce your current limit take effect immediately; limits that increase your current limit require a 24-hour waiting period.

5

Receive Email Verification

A confirmation email will be sent to your registered email address as a record of the limit or control you have set.

If you need help: The stich888 customer support team is ready to help you activate any self-control tools via 24/7 live chat. You don't need to provide a reason or explanation — your privacy is fully respected.

5 Self-Assessment — Am I Playing Responsibly?

Take two minutes to answer the following questions honestly with yourself. This is not a test — there are no right or wrong answers. The purpose is to help you better understand your relationship with gambling.

Self-Assessment Questions

Think back over the past 30 days and answer these questions honestly:

1

Have you ever used money meant for household bills, food, or basic necessities to gamble?

2

Have you ever felt the need to hide how much time or money you spend gambling from family or friends?

3

Have you ever tried to stop or cut back on gambling but failed?

4

Has gambling ever caused problems in your relationships with family, a partner, or friends?

5

Have you ever felt anxious, irritable, or restless when you were unable to gamble?

6

Have you ever gambled to escape personal problems, work stress, or feelings of sadness?

7

Have you ever borrowed money or sold belongings to fund gambling?

Interpretation: If you answered "Yes" to any of the questions above, we encourage you to use stich888's self-control tools or contact our support team. Answering "Yes" to three or more questions is a strong signal that speaking with a professional counsellor may be very beneficial.

6 Professional Support & Assistance

Stich888 believes that no one should have to face a gambling problem alone. Beyond the self-control tools built into our platform, there are various professional support resources you can access:

In-Platform Support at stich888

24/7 Live Chat: Contact our support team at any time. You can request to activate self-exclusion, set a limit, or simply talk about your concerns — without any judgment.
Dedicated support email: Send responsible gaming enquiries to [email protected] with the subject line "Responsible Gaming" for priority attention.
Personal account review: Ask our team to review your game history and provide objective feedback on your betting patterns.

External Help Resources

National Council on Problem Gambling Malaysia: A non-governmental organisation providing counselling, support groups, and recovery resources for individuals and families affected by problem gambling.
Malaysia Ministry of Health Mental Health Helpline: A 24/7 support line providing early counselling services and referrals to the right specialists.
Institute of Mental Health (IKIM): Provides clinical assessment and treatment for gambling addiction under Malaysia's public healthcare system.

Remember: Asking for help is a sign of courage, not weakness. Every small step toward greater self-control is an achievement worth celebrating. stich888 is by your side every step of this journey.

7 Protection of Minors and Young People

Stich888 takes the responsibility of child protection extremely seriously. Our platform is exclusively for individuals aged 18 and above, and we enforce this through multiple layers of verification.

Age verification at registration: Every new player must declare their date of birth during registration, and this information is verified during the KYC process.
Mandatory KYC verification: Identity documents verifying age are required before any withdrawal can be processed.
Continuous monitoring: The stich888 security team monitors suspicious usage patterns that may indicate account misuse by minors.

Advice for Parents and Guardians

If you share a device with children, here are steps you can take to protect them:

Always log out of your stich888 account when you finish playing, especially on shared devices.
Use a strong, unique password for your stich888 account and do not save your password on the browser of any shared device.
Consider using parental control software on devices used by children to block access to gambling sites.
Do not share your login credentials with anyone, including family members.

Report Immediately: If you discover that a child has accessed or used a stich888 account, please contact our support team immediately. We will take prompt action, including blocking the account and refunding any funds involved.

8 stich888's Ongoing Commitment

Responsible gambling is not a temporary project for stich888 — it is a core part of our platform's identity and values. We continually work to improve our responsible gambling programme through several ongoing initiatives:

Ongoing staff training: All stich888 customer support staff receive specialised training in identifying and assisting players who may be experiencing problem gambling.
Regular review: Our responsible gaming policies and tools are reviewed every six months to ensure they remain relevant and effective.
Player feedback: We actively gather feedback from players about their experience with our self-control tools and use that input for continuous improvement.
Collaboration with experts: stich888 collaborates with mental health organisations and addiction researchers to ensure our approach is evidence-based and in line with current best practices.

We understand that player trust is not given automatically — it must be earned and maintained through consistent, transparent, and responsible action every day. That is why stich888 never stops striving to be the most responsible online gambling platform in Malaysia.

Our Promise to You: For as long as you play at stich888, you will never be alone. We are here to ensure your gaming experience stays enjoyable, safe, and fully in your control.

Responsible Gambling at stich888 — Safe and Responsible Entertainment

Self-Control Tools Provided by stich888

Daily & Weekly Deposit Limit

Play Time Limit

Game Break (Cool-Off)

Self-Exclusion

Maximum Loss Limit

Real-Time Alerts

Contents

stich888's Commitment